Get in Touch

Plan Your Trip

Tell us your destination and dates. We'll send a customized itinerary and quote within 2 hours.

Get in touch

hello@trekoya.com

Assam · Meghalaya · Arunachal Pradesh

We reply within 2 hours during business hours

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Already Booked?

Need help with your trip?

Before you depart, while you travel, and after you return — here is how to reach us for booking assistance, driver coordination, payments, or anything else.

Booking assistance

Itinerary changes, GST invoices, cancellations, and anything that does not need an instant answer.

hello@trekoya.com

Reply within 2 hours during business hours.

Urgent & on-trip

Driver delays, route changes, on-ground emergencies. If something is happening right now, this is the fastest path to us.

Chat on WhatsApp →

Reply within 15 minutes during business hours.

Phone

Call us directly

For emergencies where you need a voice. Best for active-trip situations where WhatsApp is not reachable.

+91 [PLACEHOLDER — Add phone number]

Available [PLACEHOLDER — e.g., 9 AM – 7 PM IST].

[PLACEHOLDER — Days, e.g., Monday – Saturday]

[PLACEHOLDER — Hours, e.g., 9:00 AM – 7:00 PM IST]

Email response

Within 2 hours

WhatsApp response

Within 15 minutes

Phone

[PLACEHOLDER — e.g., Answered in under 2 minutes]

All times in IST (India Standard Time, UTC+5:30).

If something goes wrong mid-trip

Driver not showing up. Vehicle breakdown. Permit issue at a checkpoint. WhatsApp us immediately — we treat active-trip issues as emergencies.

Your driver's number is your first call. Try them first.

WhatsApp us with your location if the driver is unresponsive.

[PLACEHOLDER — e.g., Our on-trip line is monitored 7:00 AM – 10:00 PM IST when active trips are running.]

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Common Questions

Questions we answer often.

Most support situations fall into one of these categories.

Before Your Trip

How do I request changes to my confirmed itinerary?

Email us at hello@trekoya.com with your booking reference and the changes you need. Most adjustments can be accommodated with 7+ days' notice. Changes closer to departure are handled case-by-case.

When will I receive my driver's details?

Driver name, phone number, and vehicle details are sent 48 hours before departure. If you have not received them by 24 hours before your trip, WhatsApp us immediately.

What documents do I need to carry?

For Assam and Meghalaya: a valid government-issued photo ID. For Arunachal Pradesh: your Inner Line Permit (we email it once processed) plus the same photo ID. Carry both digital and printed copies.

How do I cancel or postpone my booking?

Email hello@trekoya.com with your booking reference and the reason. Our full cancellation and refund terms are on the Cancellation Policy page.

Can I add accommodation to my package?

We don't include accommodation in our standard packages, but we can recommend and book stays along your route. Let us know when you enquire — we'll add it to your itinerary.

During Your Trip

My driver hasn't arrived at the pickup point.

Call your driver directly — their number was sent 48 hours before departure. If there is no response within 10 minutes, WhatsApp us immediately with your current location. We will locate and resolve it.

The vehicle has broken down. What should I do?

Your driver will initiate the replacement process — it is their first responsibility. Simultaneously, WhatsApp us with your location. In most areas, we get a replacement vehicle to you within an hour.

I want to modify the day's plan or add a stop.

Speak directly with your driver for same-day adjustments — they have flexibility for reasonable changes. For anything affecting the next day or adding significant distance, WhatsApp us and we will update the plan.

We are running ahead or behind schedule on the itinerary.

That is fine — itineraries are a guide, not a rigid clock. Speak with your driver and adjust as you go. If you want to skip a stop or spend longer somewhere, that's your call to make.

Payments & After Your Trip

How do I get a GST invoice for my booking?

Email hello@trekoya.com with your booking reference and your registered GST number. Invoices are issued within 24 hours.

I have a concern about my trip experience.

Email hello@trekoya.com with your booking reference and the details. A founding team member reviews every complaint personally and responds within 24 hours.

Payment was deducted but my booking was not confirmed.

Check your email for a Razorpay payment confirmation — it sometimes arrives a few minutes after the payment clears. If there is still no booking confirmation after 30 minutes, email us with your transaction ID and we will resolve it the same day.

When is the balance payment due?

Balance is due 7 days before your trip starts. You will receive a reminder from us before the due date. If you need to discuss payment timing, email us well in advance.